Education
- Doctor of Education, University of Memphis, 2011
Higher and Adult Education. - Master of Science, Pennsylvania State University, 2003
Information Science - Bachelor of Arts, Rhodes College, 2000
Computer Science and Business Administration
Full-time work experience in higher education
University of Tennesse System, 2015-2021
Primary permanent position was Director of Business Intelligence for the UT System. Additionally served temporary appointments as Chief Information Officer for the UT System and the UT Institute of Agriculture. Worked directly with university executives – from the president down – to provide operational analysis, helping those executives understand how the university works. Was the sole author of an analysis that developed, executed, and explained economic models to predict the enrollment and revenue effects of absorption of Martin Methodist College in the UT System as UT Southern. Supported the development of a series of reports explaining the impact of the UT system on every county, house, and senate district in the state. Led the collection and quality assurance of system-wide enrollment and admissions data. Led the development and deployment of the University’s first public dashboard providing transparency into its operations including admissions, enrollment, and salary data. Served as a liaison between the University and the Tennessee Higher Education Commission on student data reporting.
Franklin & Marshall College, 2013-2015
As Director of Enterprise Systems, provided the information systems that drove the admissions, financial aid, registration, course delivery, and other functions of the college. Supported integrations between the college and key admission partners such as data brokers, the College Board, the National Student Clearinghouse, ACT, and marketing firms. Additionally, provided support for admissions in analyzing trends, markets, price sensitivity, and other factors that drive admission and financial aid policy. Provided troubleshooting for the systems that are used to process applications and package financial aid.
Rhodes College, 2005-2012
Served in role of Director of Information Services, supporting admissions, financial aid, and all other functional areas of the college. Provided data analysis, trend analysis, competitive market analysis, efficiency analysis, and other tools and techniques for improving admission and financial aid processes. Validated and improved the economic models used to determine financial aid award packages for students based on various measures of merit and need. Maintained sole responsibility for interacting with all college ranking providers, including providing responses to surveys, questionaires, and data calls from U.S. News & World Report, Princeton Review, and other rankers. Regularly explained to the trustees, presidents, and other executives how rankings worked, why Rhodes was ranked as it was, and provided strategic options for improving the colleges rankings. Led the steering team for the college’s decennial accreditation review with SACS-COC. Served on the steering team for re-engineering all student services offered by the college, including designing a new organization for admission, aid, and enrollment services.
Part-time teaching experience
- University of Memphis: Management Information Systems (undergraduate), Higher and Adult Education (doctoral)
- Southwest Tennessee Community College: Management Information Systems (undergraduate)
- Christian Brothers University: Business (master’s)
- Lincoln Memorial University: Business Analytics (master’s)
- University of Tennessee, Knoxville: Business Analytics (master’s)
Select publications and presentations
- “Supporting analytics through data integration and governance”, EDUCAUSE Review, 2019.
- “Preparing for college” Concord United Methodist Church, 2016.
- “Preparing for college” Lutheran Church of the Good Shepherd, 2014.
- “The impact of IT management on the efficiency of top liberal arts colleges” ISRN Education, 2012.
- “A social network analysis of student retention using archival data” Social Psychology of Education, 2011.
- “Dueling Scorecards: How two colleges utilize the popular planning method” Planning for Higher Education, 2009.
- “Using NSSE to assess progress towards the institutional mission”, TN AIR conference, August 2006.
Select service
- University of Tennessee Administrative Council
- University of Tennessee Strategic Plan Steering Committee
- University of Tennessee Department Profile Steering Committee
- University of Tennessee Taskforce on Efficiency of Administration and Management (co-convener)
- University of Tennessee Institute of Agriculture Executive Committee
- University of Tennessee Strategic Plan Goal 3 Outreach and Engagement Committee
- Franklin & Marshall College CIO Council
- Rhodes College SACS Reaffirmation Committee (co-chair)
- Rhodes College SACS Reaffirmation Compliance Report Subcommittee (chair)
- Rhodes College Student Services Reengineering Steering Team
- Rhodes College Information Services Leadership Team
Select honors
- University of Tennesse Leadership Institute
- Mid-South Quality and Productivity Center Quality Cup
- National Summer Data Policy Institute Fellow
- AIR Fellowship for Graduate Study
- Rhodes College Outstanding Staff Member (two-time winner)
Select volunteer activity
- Trustee, Lancaster Public Library
- Community College student mentor through TNAchieves
- Preparing for College workshop series through Lutheran Church of the Good Shepherd and Concord United Methodist Church
- Consulting for Lancaster Mennonite School on enrollment management and continuous improvement
- Steering Team for Tennessee Digital Jobs Factory